Privacy Policy

Last update: 8-8-2025

1. Introduction

At BOTSTORMING CLOUD S.L, we take our users' privacy very seriously. This Privacy Policy describes how we collect, use, process and protect your personal information when you use our intelligent automation services, Agent Bots and Teams Connector.

By using our services, you accept the practices described in this policy. We recommend that you read it carefully to understand how we treat your personal data in compliance with Regulation (EU) 2016/679 (GDPR) and Organic Law 3/2018 (LOPDGDD).

2. Data Controller

Company name:

BOTSTORMING CLOUD S.L

NIF/CIF:

B21675053

Address:

CALLE EDGAR NEVILLE, OTR 6, 28020 MADRID - (MADRID)

Email:

contact@botstorming.com

3. Data We Collect

We may collect the following types of information:

3.1 Data provided by you

  • Personal identification information (name, email address, phone)
  • Business information (company name, position, sector)
  • Contact data when requesting information about Agent Bots or Teams Connector
  • Technical information about your automation needs
  • Communication data when contacting us

3.2 Automatically collected data

  • Technical information (IP address, browser type, device)
  • Usage data (pages visited, actions performed, session time)
  • Cookies and similar technologies (more information in our Cookie Policy)
  • Contact form interaction data

3.3 Service data

  • Agent Bots and Teams Connector configurations
  • System operation and performance logs
  • Billing and transaction data (when applicable)
  • Technical support and maintenance information

4. Processing Purposes

Your personal data will be processed for the following purposes:

4.1 Service provision

To provide and maintain our intelligent automation services, Agent Bots and Teams Connector.

Legal basis: Contract execution (art. 6.1.b GDPR)
Retention: During the contractual relationship and [X] years thereafter.

4.2 Query and support management

To respond to your queries about our services, provide technical support and manage your requests.

Legal basis: Legitimate interest (art. 6.1.f GDPR)
Retention: Until resolving your query and for 3 years for possible claims.

4.3 Commercial communications

To send you commercial information about our automation products and services through electronic means.

Legal basis: Express consent (art. 6.1.a GDPR)
Retention: Until you withdraw your consent.

4.4 Service improvement

To analyze the use of our services and improve the functionality of Agent Bots and Teams Connector.

Legal basis: Legitimate interest (art. 6.1.f GDPR)
Retention: Anonymized data for statistical analysis.

4.5 Legal compliance

To comply with legal, tax, accounting and administrative obligations.

Legal basis: Legal obligation (art. 6.1.c GDPR)
Retention: For legally established periods.

5. Personal Data Categories

We process the following data categories:

Identification data (name, surname, DNI/NIE)
Contact data (address, phone, email)
Professional data (company, position, sector)
Navigation and website usage data
Economic and transaction data (when applicable)
Technical service configuration data

6. Data Origin

Personal data comes directly from the data subject through:

Contact forms on our website
Phone or email communications
Agent Bots or Teams Connector service contracting
Commercial information requests
[OTHER SPECIFIC ORIGINS]

7. Recipients

Your data may be communicated to:

Public administrations when legally required
Technology service providers (hosting, cloud, etc.)
Integration platforms (Microsoft Teams, third-party APIs)
Financial entities for payment management
Legal, tax or accounting advisors

8. International Transfers

Our servers are located in spain. If we use service providers located outside the European Economic Area, we guarantee an adequate level of protection through adequacy decisions. Specifically for services like Microsoft Teams, their data transfer policies will apply.

9. Data Subject Rights

According to GDPR and LOPDGDD, you can exercise the following rights:

Access rights

Obtain information about whether we process your data and access it.

Right of rectification

Correct inaccurate or incomplete data.

Right of erasure

Request deletion of your data when appropriate.

Right of restriction

Request limitation of processing in certain cases.

Right of portability

Receive your data in structured format and transmit it to another controller.

Right of objection

Object to processing based on legitimate interest or for direct marketing purposes.

10. Exercise of Rights

How to exercise your rights

To exercise your rights, you can contact us:

📧 Email:contact@botstorming.com
📍 Postal address:CALLE EDGAR NEVILLE, OTR 6, 28020 MADRID - (MADRID)
🆔 Documentation:Attaching a copy of your DNI or identification document

11. Security Measures

We have implemented appropriate technical and organizational measures to ensure the security of your personal data and prevent its alteration, loss, processing or unauthorized access, including:

  • Encryption of personal data in transit and at rest
  • Robust authentication systems for Agent Bots and Teams Connector access
  • Regular backups and recovery procedures
  • Periodic security audits
  • Staff training in data protection

12. Complaints

If you consider that we have not properly addressed your rights, you can file a complaint with the Spanish Data Protection Agency (AEPD):

Address: C/ Jorge Juan, 6, 28001 Madrid
Website: www.aepd.es
Phone: 901 100 099 / 912 663 517

13. Modifications

We reserve the right to modify this Privacy Policy. Modifications will be published on this website with sufficient advance notice before their application.

14. Cookies

For information about the use of cookies in relation to our services, please consult our Cookie Policy.

📞 Contact information

For any questions about this Privacy Policy:

Email: contact@botstorming.com