Terms and Conditions of Service

1. Introduction

These Terms and Conditions (Terms) govern the use of intelligent automation and unified communications services offered by BOTSTORMING CLOUD S.L (we, our, or the Company), including Agent Bots and Teams Connector.

By contracting or using our services, you agree to be bound by these Terms. If you do not agree with any part of the terms, you may not access our services.

2. Definitions

• Client: Individual or legal entity that contracts our intelligent automation services.
• Agent Bots: Virtual assistants powered by artificial intelligence that we provide as a service.
• Teams Connector: Integration solution with Microsoft Teams to centralize business communications.
• Services: All products, software, applications and services provided by our company.
• Customer Data: Information, documents and materials that the customer provides or that are generated in the use of our services.

3. Services Offered

3.1. Agent Bots

3.2. Teams Connector

3.3. Additional Services

• Business process automation consulting
• Team training in tool usage
• Preventive and corrective maintenance
• Specialized technical support

4. Contract Conditions

4.1. Contracting process

The contracting process includes the following phases:

1. Customer needs analysis
2. Personalized commercial proposal
3. Formal budget acceptance
4. Service contract signature
5. Implementation start according to agreed schedule

4.2. Client requirements

For effective service delivery, the client must:

• Provide access to necessary systems and platforms
• Facilitate technical information required for integration
• Designate a technical responsible for project coordination
• Meet specified minimum technical requirements

5. Commercial Conditions

5.2. Payment conditions

• Payment method: Bank transfer/Direct debit/Credit card
• Billing frequency: Monthly
• Payment term: 30 days from invoice issuance,first 5 days of month for monthly invoices
• Late penalties: Legal default interest rate in effect
• Taxes: Prices do not include VAT or other applicable taxes

5.3. Price modification

BOTSTORMING CLOUD S.L reserves the right to modify its rates with a minimum notice of [X] days. Modifications will not affect contracts already signed during their initial validity period.

6. Party Obligations

6.1. Provider obligations

6.2. Client obligations

7. Service Level Agreements (SLA)

7.1. Service availability

7.2. Scheduled maintenance

Scheduled maintenance will be communicated at least 48 hours in advance and will preferably be performed during lower activity periods.Except in emergencies, maintenance should not exceed 4 hours.

8. Intellectual Property

8.1. Provider rights

BOTSTORMING CLOUD S.L retains all intellectual property rights over:

• Agent Bots and Teams Connector software and technology
• Implementation methodologies and processes
• Improvements and developments made during service delivery
• Technical documentation and training materials

8.2. Client rights

The client maintains all rights over:

• Their business and configuration data
• Provided content and materials
• Specific customizations developed exclusively for their use

9. Confidentiality and Data Protection

Both parties commit to maintaining confidentiality of all information exchanged during service delivery. For more details on personal data processing, see our Privacy Policy.

9.1. Security measures

• Data encryption in transit and at rest
• Role-based access controls
• Regular security audits
• Automatic and secure backups
• Staff training in security and confidentiality

10. Liability Limitation

10.2. Exclusions

Under no circumstances will we be responsible for:

• Loss of profits, income or data
• Indirect, special or consequential damages
• Business interruption
• Damages caused by factors beyond our control
• Improper use of services by the client

10.3. Force majeure

We will not be responsible for delays or non-compliance due to force majeure circumstances, including natural disasters, labor conflicts, third-party service interruptions, or government regulations.

11. Duration and Termination

11.1. Contract duration

• Initial period: variable according to contract
• Renewal: Automatically for periods of one year,unless different terms are agreed in the contract.
• Notice for non-renewal: 30 days before expiration,unless different terms are agreed in the contract.

11.2. Termination for breach

Either party may terminate the contract immediately in case of material breach by the other party, after written notice and granting a period of 60 days to remedy the breach.

11.3. Effects of termination

• Immediate cessation of service delivery
• Billing for services provided until termination date
• Return or destruction of confidential information

12. Terms Modification

BOTSTORMING CLOUD S.L reserves the right to modify these terms and conditions with [X] days notice. Modifications will not affect already signed contracts during their initial validity period.

The client will be notified of any substantial modification by email and/or notice on our website.

13. Applicable Law and Jurisdiction

These terms are governed by Spanish legislation. For the resolution of any controversy, the parties expressly submit to the jurisdiction of the Courts and Tribunals of Madrid.

13.1. Dispute resolution

The parties commit to attempt to resolve any dispute through direct negotiation before going to court. If necessary, mediation or arbitration may be used according to mutual agreement.

14. General Provisions

14.1. Agreement integrity

These terms, together with the commercial proposal and attached documents, constitute the complete agreement between the parties and supersede any previous agreement.

14.2. Divisibility

If any provision of these terms is considered invalid or unenforceable, the remaining provisions will remain in full force and effect.

14.3. Assignment

The client may not assign this contract without prior written consent from BOTSTORMING CLOUD S.L. We may assign this contract with prior notification.

15. Contact

For any inquiries about these terms and conditions:

• Email: contact@botstorming.com
• Address: CALLE EDGAR NEVILLE, OTR 6, 28020 MADRID - (MADRID)